Frequently Asked Questions

Do I have to pay Make It Cheaper?

No, we are a free service for customers.

Will my gas or electricity supply change?

No, the company that physically supplies your gas or electricity will not change, they are known as the distributor and they look after the maintenance and reliability of the electricity. Only your retailer will be changed, these are the people that send you your bill.

If there is a fault will it be handled differently if I change?

No, all faults are treated equal and are handled by the distributor who is not the one that bills you.

Do I have to have a contract?

Yes, typically there are two types of energy contracts available: standing contracts and market retail contracts

What is a default offer?

The Default Market Offer (DMO) is a regulated energy price set by the government if you are not on a market contract with your retailer. Since 1 July 2019, the DMO replaced previous standing offers set by retailers for energy customers in New South Wales, South East Queensland and South Australia.

A similar regulated price called the Victorian Default Offer (VDO) is set by the Victorian government for energy customers in that state from the same date.

What is a market retail contract?

These are energy plans offered by retailers to new and existing customers for a set contracted period. They will usually have lower rates, discounts and special conditions such as pay on time pricing as inducements for signing up to them.

In general, energy customers are better off most of the time by shopping around for a competitive market offer instead of remaining on a default market offer.

Why should I use Make It Cheaper?

Make it Cheaper is a completely free service. By using us, you will get a thorough comparison on deals available to us from our network of suppliers to find the right deal for your needs and preferences without it costing you a single cent.

Where are you Located?

Make It Cheaper’s Head Office is located on Level 5, 100 William Street, Sydney.

Why is my retailer not offering me these deals?

Most retailers are happy to offer you a discount but will rarely actively promote them or call their existing customers to offer them cheaper electricity.

How does Make It Cheaper make money?

Make It Cheaper receives an introductory fee from the retailer that wins the customer. This could mean a new retailer or if we keep you with your existing retailer on a better deal.

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